Turkish Airlines Enhances Passenger Experience with SmartMic Translation Devices

Turkish Airlines has taken a significant step forward in facilitating seamless global communication by launching a new translation device, the SmartMic, designed to serve non-English-speaking travelers at airports. Demonstrating a commitment to inclusivity and customer service, the introduction of SmartMic has amplified the airline's reputation as an innovator in the aviation industry.

The SmartMic device integrates cutting-edge translation technology to bridge language barriers, offering support for an impressive array of 52 languages and 72 accents, with a particular emphasis on inclusivity reflected in the inclusion of Afrikaans and IsiZulu. This technological advancement has been implemented across major airports throughout Türkiye, with the goal of rendering the travel experience as smooth and enjoyable as possible for passengers from diverse linguistic backgrounds.

Renowned for his strategic vision in connecting the world through aviation, Turkish Airlines CEO Bilal Ekşi expressed the company's enthusiasm for making travel more accessible. He highlighted the SmartMic's innovative nature, pointing out that it empowers passengers to interact with airline staff in their mother tongue, thus fostering a sense of comfort and belonging during their transit through Türkiye.

For practical usage, the SmartMic entails straightforward operation wherein users speak into the device in their native language. The device then translates and vocalizes the message into the staff member's language. For added clarity and transparency, a dual seven-inch screen displays the translation in real-time, ensuring both parties can follow the conversation with ease and accuracy.

The initial deployment of 100 SmartMic devices is concentrated in Istanbul's main transportation hub as well as regional airports in key cities like Adana, Ankara, Antalya, Bodrum, Dalaman, and Izmir. Beyond enhancing passenger encounters, this pilot project aims to gauge the effectiveness of the technology in real-world conditions.

Recognizing the potential to revolutionize airport communications on a global scale, plans are in motion to expand the availability of SmartMic devices beyond Türkiye's borders. The United Kingdom is set to be among the first international destinations to benefit from this technology, underscoring Turkish Airlines' continued dedication to improving the passenger journey for international flyers.

In an era marked by the importance of interoperability and technological integration, the SmartMic serves as a testament to Turkish Airlines' investment in customer-focused innovation. By prioritizing efficient communication, the airline not only enhances the end-to-end travel experience for its patrons but also sets a new standard for airport services across the globe.