Logicalis SA Partners with Telviva to Elevate Communication Solutions

In a move that promises to revolutionize communication capabilities within the South African market, Logicalis SA has entered into a strategic partnership with Telviva, the renowned unified communications and collaboration platform. This collaboration aims to deliver unprecedented value to clients by bolstering open-source communication solutions.

Logicalis SA stands at the forefront of the IT solutions landscape, renowned for its comprehensive managed services. By joining forces with Telviva, Logicalis is set to consolidate its position further, especially within the realms of enterprise and SME customer environments.

Central to this partnership are three significant enhancements to Logicalis' portfolio. The first upgrade is the transformation of traditional PBX Systems to the innovative LogiCall Cloud Unified Communications platform. This leap into cloud-based communication not only signifies advancement but also offers a modern, agile solution for businesses.

The second enhancement fortifies Analytics-as-a-Service specifically tailored to the requirements of call centres. With the growth of data-driven decision making, this analytical support will provide clients with deep insights, allowing for optimized operation and improved customer service.

Finally, the partnership promises to amplify the deep technical support capabilities for call centre solutions at Logicalis, reinforcing the depth and breadth of assistance that can be offered to clients.

Collectively, these improvements represent Logicalis' dedication to not only meet but exceed their customer's expectations by providing adaptable and scalable solutions. The partnership draws upon Telviva's extensive investment in open-source voice business technologies, offering clients seamless and cost-effective solutions.

During the announcement, Lindie Ferreira, General Manager at Logicalis, expressed her excitement about the collaboration, which was nurtured over an 18-month period. She sees this partnership as the crystallization of Logicalis' strategy to solidify its hold within the solutions and services industry.

Anthony Russell, Chief Technical Officer at Telviva, mirrored the sentiment, highlighting the shared expertise between Telviva and Logicalis as the foundation for enhanced efficiency and a centralised open-source approach.

Both companies are eager to push the envelope in terms of what's possible within the sector, helping to sculpt a new industry standard for unified communications. By combining their strengths, Logicalis and Telviva are positioned to elevate service levels and bolster their support capabilities across the board for unified communication systems.

With the dramatic shift towards digital transformation and the vital role communication plays in business strategy and operations, this partnership is not just timely; it’s set to be transformative, propelling clients of both Logicalis and Telviva towards a more connected, efficient future.