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Cape Town International Airport Soars to Third Place in World Rankings

Published December 27, 2023
7 months ago

In a resounding nod to South Africa's reputation for exceptional hospitality and service, Cape Town International Airport has been recognized as the third-best airport across the globe in the prestigious AirHelp Score rankings for 2023. Known for its scenic beauty and vibrant culture, Cape Town's gateway to the world has set a towering standard for airports worldwide.


The AirHelp Score is an annual benchmarking exercise conducted by the world’s largest air passenger rights organization, focusing on the intersection where aviation prowess meets customer satisfaction. With meticulous research assessing hundreds of thousands of flights and numerous customer surveys, the data for 2023 were drawn from an extensive period: January 1st through September 30th, an era when the industry continued its robust post-pandemic recovery.


For the strenuous evaluation process, AirHelp narrowed down their extensive database of 4,000 airports to just 194. These were then graded on traffic data, punctuality, service quality, and passenger experiences. Central to AirHelp's remit is the passenger's voice, and it was this voice that spoke volumes in favor of Cape Town International Airport.


Travellers chimed in on several fronts to crown the best in the aviation world. They judged their experiences based on the efficiency and friendliness of airport staff, the expediency of waiting times, ease of access to the airport, and the fundamental aspect of cleanliness. These attributes were critically scored from 'very good' to 'very bad,' shaping the final standings.


The cream of the crop for 2023 saw a diverse collection of airports from various continents leading the pack, with Japan and Brazil distinctly marking their territories with three airports each in the top 10. Europe's foremost airport in the ranking is Spain's Bilbao Airport, boasting an impressive score. For Oceania, the honor goes to Christchurch International Airport in New Zealand, and Recife/Guararapes-Gilberto Freyre International Airport leads for South America.


Cape Town International Airport's triumph isn't just an isolated victory but comes as a beacon of excellence in a competitive field where expectations are exceedingly high. The passenger-centric focus of the ranking methodology reflects the growing demand for airports to be more than mere transit points. They are seen as integral parts of the travel experience, essential to starting and ending trips on a positive note.


Beyond accolades and global recognition, the airport's high ranking is likely to bolster tourism and business travel to the region, ensuring continued investment in infrastructure and services that keep Cape Town and South Africa prominently on the map of prime global destinations.


Moreover, the AirHelp Score serves as an important feedback loop for airports, driving them toward ever-improving standards. For travellers navigating the skies in 2023 and beyond, the expectation is now set; the benchmark, placed high in the clouds by Cape Town International Airport, is now the level to reach for all.



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