Picture: for illustration purposes
In today's increasingly digital world, every action we take spawns data—a footprint in the digital landscape. This data is the lifeblood of many sectors, including banks and the financial industry. However, there has been a growing trend of this data being corrupted from its inception, leading to potentially life-altering decisions based on false information.
The banking sector, striving for universal financial inclusion, is currently facing criticism for a major oversight. Case in point is South African investment holding company Sekunjalo. The company and several of its 200 subsidiaries are currently challenging numerous banks for unjustly attempting (and in some cases succeeding) to close their accounts without proper explanation, an action based almost entirely on misrepresented reputational risk.
This reputational risk comes from misleading data, often sourced from online databases like LexisNexis, which accumulates information from over a thousand global law enforcement agencies. Banks and financial institutions regularly use this data to prevent potentially illegal actions, such as money laundering and financing terrorism—an effort that becomes fatally flawed when the data itself is unreliable.
Prominent figures including Nigel Farage and Claire Fox have been victims of such account closures, but the Sekunjalo Group is among the first to fight back. Highlighting the case of Sekunjalo’s chairman Dr Iqbal Survé, who was incorrectly labelled as being "accused of financial crimes" despite having not been formally charged with any, shows the egregious impact of these errors. Additionally, the damaging media portrayal of the individuals and groups in question contributes further to their exploitation.
These flawed data management practices, along with unchecked power and lack of transparency within data agencies, are creating an escalating crisis. As things stand, there is an evident need for accountability and control within these agencies, something missing as of now.
While financial inclusion and digitisation bring many benefits, these incidents underline the importance of accuracy and reliability in data collection and interpretation. It's a cautionary tale of how irresponsible handling and utilisation of data can lead to significant harm, potentially excluding innocent parties from participating in the economy altogether.